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What are your Minimum Order Quantities (MOQ)?
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What are your Minimum Order Quantities (MOQ)?
We specialize in high-volume contract supply, however, we maintain flexibility for established clients. Standard MOQs vary by product category:
- Bedding & Linens: 50 units per SKU
- Furniture: Custom quotes based on project scale
- Consumables: Case-level minimums apply
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How long does standard delivery take?
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How long does standard delivery take?
Our logistics network ensures Mainland UK delivery within 3-5 business days for in-stock items. For custom manufacturing or large-scale furniture installations, lead times typically range from 4 to 8 weeks. We provide real-time tracking for every shipment.
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Can we request samples before a full contract?
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Can we request samples before a full contract?
Quality assurance is central to our process. We offer a comprehensive sampling program:
Textile Samples
Swatch cards and material samples are shipped free of charge to professional buyers.
Mock-up Rooms
For large hotels, we can provide full furniture mock-ups for onsite review.
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Do you offer bespoke product customization?
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Do you offer bespoke product customization?
Absolutely. We partner with designers to create bespoke solutions. This includes custom branding (embroidery/logos), specific fabric fire-ratings for care settings, and tailor-made furniture dimensions to fit your specific architectural requirements.
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What after-sales support do you provide?
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What after-sales support do you provide?
Our relationship continues long after delivery. We offer:
Dedicated Account Management
A single point of contact for all re-orders and queries.
Extended Warranties
All furniture items carry a minimum 2-year contract-use warranty.
The Anchor Assurance
Hospitality Expertise
Our team includes former hotel operators who understand the rigorous demands of high-traffic commercial environments. We don't just supply products; we provide operational continuity.
Care Home Compliance
Safety is non-negotiable. Every item in our care home collection exceeds UK fire safety regulations and hygiene standards, ensuring your facility remains compliant and safe.